Structured triage procedure for assessing Cisco IOS-XE device health. Produces a prioritized findings report with severity classifications and recommended actions.

When to Use

• Device is reported as slow, unresponsive, or dropping traffic
• Scheduled health audit of IOS-XE routers or switches
• Post-change verification after configuration or software updates
• Capacity planning data collection for CPU, memory, and interface utilization
• Incident response when a device is suspected as the fault domain

Prerequisites

• SSH or console access to the target IOS-XE device (privilege level 1 minimum)
• Device running IOS-XE 16.x or 17.x (commands validated against 17.3+)
• Network reachability confirmed (ping/traceroute to management IP succeeds)
• Knowledge of the device's normal baseline (typical CPU, memory, traffic levels)
• Change control approval if performing checks during a maintenance window

Procedure

Follow this sequence. Each step produces data for the final report. Do not skip steps unless the device is unresponsive (jump to Step 6 for crash recovery).

Step 1: Establish Baseline Context

Collect device identity and uptime to frame the health check.

show version | include uptime|Version|bytes of memory
show inventory | include PID
show clock

Record: hostname, software version, uptime, hardware model, current time. Flag if uptime is unexpectedly short — indicates recent reload or crash.

Step 2: CPU Utilization Assessment

show processes cpu sorted | head 20
show processes cpu history
show processes cpu platform sorted 5sec

Compare 5-second, 1-minute, and 5-minute averages against thresholds. If 5-second average exceeds 80%, identify the top process immediately.

Key processes to watch:

• IP Input — high values indicate traffic processing overload
• Crypto IKMP — VPN negotiation storms
• SNMP ENGINE — aggressive polling
• BGP Router — large table churn or route oscillation
• IOSD — general control plane congestion

Step 3: Memory Utilization Assessment

show memory statistics
show memory platform information
show processes memory sorted | head 15

Calculate used percentage: (Total - Free) / Total 100. Check for memory fragmentation: compare Largest Free block to Total Free. If largest free block is less than 10% of total free, fragmentation is a concern.

Step 4: Interface Health

show interfaces summary
show interfaces counters errors
show interfaces | include line protocol|drops|error|CRC|collision

For each interface with errors:

• Calculate error rate: errors / (input packets + output packets) 100
• Error rate above 0.1% is warning, above 1% is critical
• CRC errors suggest Layer 1 issues (cabling, optics, SFP)
• Input errors with no CRC suggest buffer or overrun issues
• Output drops indicate congestion — check QoS policy

Step 5: Routing Table Health

show ip route summary
show ip bgp summary (if BGP is configured)
show ip ospf neighbor (if OSPF is configured)
show ip eigrp neighbors (if EIGRP is configured)

Verify: expected number of routes present, no unexpected route withdrawals, all routing protocol neighbors in established/full state.

Flag: neighbor state changes in the last hour, route count significantly different from baseline, any routes via unexpected next-hops.

Step 6: Platform and Environment

show environment all
show platform software status control-processor brief
show logging | include %|Error|Warning|traceback (last 50 lines)

Check: power supply status, fan status, temperature readings. Any environmental alarm is an immediate escalation trigger. Review recent syslog for crash signatures (traceback, CPUHOG, MALLOCFAIL).

Threshold Tables

Reference: references/threshold-tables.md for detailed per-parameter thresholds.

Decision Trees

Triage Priority

Is the device reachable?
├── No → Escalate immediately. Check console access, power, environment.
└── Yes
    ├── CPU critical? → Identify top process → Apply mitigation per process
    │   ├── IP Input → Check for traffic storm, ACL optimization
    │   ├── BGP Router → Check for route churn, peer flap, table size
    │   └── Other → Collect 'show tech-support' for TAC escalation
    ├── Memory critical? → Check for memory leak
    │   ├── Largest free < 5% of total → Likely fragmentation, schedule reload
    │   └── Steady growth over time → Memory leak, collect 'show mem alloc'
    ├── Interface errors? → Classify error type
    │   ├── CRC/input errors → Layer 1 (cable, optic, SFP)
    │   └── Output drops → QoS policy or congestion
    └── All within thresholds → Document clean health, schedule next check

Escalation Criteria

Escalate to senior engineer or TAC when any of these conditions are met:

• CPU sustained above 90% for more than 15 minutes with no identifiable cause
• Memory below 15% free with no recent change to explain consumption
• Traceback or CPUHOG messages in logs within last 24 hours
• Environmental alarm (power, fan, temperature) present
• More than 3 routing neighbor state changes in last hour

Report Template

Generate a structured report with these sections:

DEVICE HEALTH REPORT
====================
Device: [hostname]
Model: [PID from inventory]
Software: [version]
Uptime: [uptime string]
Check Time: [timestamp]
Performed By: [operator/agent]
SUMMARY: [HEALTHY | WARNING | CRITICAL]
FINDINGS:
[Severity] [Component] — [Description]
   
Observed: [metric value]
   Threshold: [normal/warning/critical range]
   Action: [recommended action]
...
RECOMMENDATIONS:
[Prioritized list of actions]
NEXT CHECK: [scheduled date based on findings severity]

Severity levels for findings:

• INFO — within normal thresholds, noted for baseline
• WARNING — approaching threshold, monitor closely
• CRITICAL — threshold exceeded, action required
• EMERGENCY — device at risk of failure, immediate action

Troubleshooting

Device Unresponsive to SSH

Try console access. If console is also unresponsive, check power and environment remotely (smart PDU, out-of-band management). If the device has crashed, collect crashinfo: dir crashinfo: after recovery.

CPU Spikes During Health Check

SNMP polling or show commands themselves can briefly spike CPU. Wait 30 seconds after connecting before collecting CPU data. Use terminal length 0 to avoid paging pauses that extend session time.

Inconsistent Memory Readings

Memory values fluctuate during normal operation. Collect three samples at 30-second intervals and average them. Check show memory dead for memory that is allocated but unreachable (leak indicator).

Interface Counter Interpretation

Counters are cumulative since last clear. Use show interfaces [name] to see the last clear time. For rate calculations, collect counters twice with a known interval: (counter2 - counter1) / interval_seconds.

Routing Protocol Neighbor Issues

If OSPF neighbors are stuck in INIT/2WAY, check MTU mismatch and area configuration. If BGP peers show "Active" state, verify TCP connectivity on port 179 and check for ACL blocking. EIGRP stuck-in-active indicates a convergence problem downstream.