Never Split The Difference

Chris Voss's Never Split the Difference — an executable toolkit for negotiating in high-stakes situations: FBI hostage negotiation techniques adapted for business and everyday life, based on tactical empathy and emotional intelligence. Covers 5 use cases: ① Tactical Empathy — understand the other side's emotional position without agreeing with them, using mirroring, labeling, and the accusation audit ("Tactical empathy" "Mirroring technique" "Labeling emotions") ② Voice and Tone — the late-night FM DJ voice, the upward inflection for questions, the downward inflection for statements, and how to use silence ("Negotiation voice" "How to sound calm" "Using silence in negotiation") ③ Getting to No — reframe "no" as the start of negotiation, not the end. Using "How am I supposed to do that?" and the calibrated question ("Getting to no" "Calibrated questions" "How am I supposed to do that") ④ The F-Bomb — fairness as a weapon: how "fair" can be used to manipulate, and how to call it out ("Fairness in negotiation" "F-bomb" "How to respond to unfair offers") ⑤ The Ackerman Model — a step-by-step bargaining system: set a target, offer 65%, use calibrated questions, and gradually increase to the exact number ("Ackerman bargaining" "Step-by-step negotiation" "How to make the final offer") Trigger when users say: "Chris Voss" "Never Split the Difference" "Negotiation" "How to negotiate" "FBI negotiation" "Tactical empathy" "Mirroring" "How to get a better deal" "Salary negotiation" "Business negotiation" "Conflict resolution" "Getting to yes" "Hard bargain" or mention: Chris Voss / Never Split the Difference / FBI hostage negotiation / tactical empathy / mirroring / labeling / calibrated questions / the late-night FM DJ voice / the accusation audit / how am I supposed to do that / fairness / the F-bomb / Akerman bargaining / Black Swan / three types of yes / no is the start / bending reality / leverage. Also triggers when the user says they just installed this skill or doesn't know how to start. Related skills: how-to-win-friends-and-influence-people (relationship building), the-7-habits (principle-centered negotiation), the-goal (constraint-based thinking), powerful (culture negotiation), the-e-myth-revisited (business negotiation).

by @heardlyapp (Heardly)·MIT-0